RETURNS

Our Commitment to Upcycled Materials and Unique Features

At PLAYWEAR, we're passionate about sustainability and creative reuse. We take pride in crafting our products from upcycled materials, giving them a new life and purpose. This commitment not only reduces waste but also results in one-of-a-kind items with character and history.

Embracing Imperfections

It's important to note that because our products are made from upcycled materials, they may carry some marks, scuffs, or signs of their previous life. We believe that these imperfections tell a story and add to the charm and authenticity of each piece. Rather than viewing them as flaws, we celebrate these unique features as a testament to the materials' journey.

 

Our Promise

While marks and scuffs may be present, rest assured that we carefully inspect and prepare all products to ensure they meet our quality standards. We prioritize durability and functionality, and any imperfections are part of the overall aesthetic and do not compromise the functionality of the item. We are dedicated to delivering products of the highest quality and durability. If, for any reason, you believe that we have missed anything that affects the quality or durability of your purchased item, please don't hesitate to contact us. We stand by our products and will work diligently to address and resolve any concerns to your satisfaction.

We hope you'll appreciate the individuality and eco-friendly nature of our products as much as we do. Thank you for joining us in our commitment to sustainable fashion and giving new life to materials that would otherwise go to waste.

Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you have any concerns or need to return a product, please review the following policy.

Returns

• We accept returns within 30 days of the date of purchase.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required for all returns.
• To initiate a return, please contact our customer support team here to discuss the best return/replacement plan.
• You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., the wrong item was shipped, a defective product).
• We recommend using a trackable shipping method to ensure that the return is received by us.
• Please allow several business days for us to process your return and issue a refund or replacement.

Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges (if applicable) are non-refundable.
• Depending on your payment method and bank processing times, it may take several business days for the refund to appear in your account.

Exchanges

• If you received a defective or damaged item, we will happily exchange it for the same product. Please contact us to arrange the exchange.
• If you would like to exchange an item for a different one, please initiate a return and place a new order for the item you want.

Non-Returnable Items

• Some items are non-returnable, including but not limited to:
  • Personalized or customized products
  • Gift cards
  • On sale items

Questions and Contact Information

If you have any questions about our return policy or need assistance with a return, please contact us here, email contact@playwear.ca, or use the chat feature on this site.

We appreciate your business and are committed to ensuring your satisfaction with every purchase.